FAQ

We deliver our products to your home via Chronopost , but also with Colissimo (at home, in relay or in locker) and Mondial Relay (at home, in relay or in locker).

Products marked “EXPRESS DELIVERY 24H” are already available in our premises, authenticated and ready for shipment.

• Order placed before 3 p.m. → shipped the same day.
  
• Order placed after 3 p.m. → shipped the next business day.
  
• Delivery via Chronopost → delivery takes place the working day following dispatch, before 6 p.m.
  

If the product you order is not in stock at our premises, it is sourced individually from our network of European partner resellers.

👉 The processing time is then 5 to 7 working days (excluding weekends and public holidays).

Upon receipt at our premises, the product is authenticated, checked, repackaged and then shipped within 24 hours.

If your order includes multiple products, they may be shipped separately based on their receipt date, to ensure you receive them as quickly as possible.

After validating your order, you will receive a confirmation email with your order number.

Once the product has been shipped, a second email with a tracking number is sent to you so you can follow its delivery in real time.

⏱️ Delivery times depending on the carrier (metropolitan France)

• Chronopost : home delivery the next working day before 6 p.m.
  
• Colissimo to your home : approximately 48 hours (2 working days)
  
• Colissimo relay Pickup : between 24 and 48 hours
  
• Colissimo locker (Pickup Station lockers) : between 24 and 48 hours
  
• Mondial Relay relay point / locker : 3 to 5 working days
  
• Mondial Relay at home : 3 to 5 working days
  

In the event of absence, the carrier automatically offers a new date or availability at a relay/locker .

🌍 Delivery abroad

We also deliver abroad via Colissimo International, DHL and UPS .

European Union (Switzerland, Czech Republic)

Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Czechia

👉 Average delivery times: 3 to 8 working days

United Kingdom

👉 Average delivery times: 4 to 8 working days (customs checks possible)

DOM-TOM / Overseas

Guadeloupe, Martinique, Guyana, Reunion, Mayotte, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Polynesia, New Caledonia, Wallis-et-Futuna

👉 Average delivery times: 6 to 18 working days

Europe outside the EU & Maghreb

Iceland, Moldova, Norway, Serbia, Türkiye, Morocco, Tunisia

👉 Average delivery times: 4 to 10 working days

Rest of the world

Argentina, Brazil, Canada, China, United States, Haiti, Singapore, New Zealand, Paraguay

👉 Average delivery times: 6 to 12 working days

✈️ Delivery via DHL & UPS

For some destinations we also offer delivery via DHL or UPS .

• These carriers generally offer faster delivery times than Colissimo, particularly for international deliveries.
  
• In Europe, delivery can take 2 to 5 working days depending on the country.
  
• For the rest of the world, allow an average of 3 to 7 working days , excluding possible customs checks.
  
• The exact delivery time is displayed when choosing the carrier when ordering.
  

⚠️ Delivery times may vary depending on the country, the chosen carrier, and customs controls. Exact delivery times are always indicated when placing your order.

✅ Yes! We deliver to mainland France, Corsica, Monaco, French overseas territories , throughout the European Union , the United Kingdom , Switzerland , as well as many other international countries (America, Asia, Oceania, Maghreb).

The detailed list of countries served and the corresponding delivery times are indicated in the “How does delivery work?” section above.

Metropolitan France, Corsica, Monaco & Andorra

Chronopost, Colissimo, Mondial Relay

• Home delivery, to a relay point or to a locker: €3.90 for all orders under €200.
  
• Free for all orders of €200 or more.
  

DOM-TOM / Overseas

Colissimo Overseas

• Guadeloupe, Martinique, Guyana, Reunion, Mayotte, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon → €16.10
  
• French Polynesia, New Caledonia, Wallis and Futuna → €29.40
  

European Union (Switzerland & United Kingdom)

Colissimo International

• Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Czechia → €14.55
  
• United Kingdom → €17.65
  

Europe outside the EU & Maghreb

Colissimo International

• Iceland, Moldova, Norway, Serbia, Turkey, Morocco, Tunisia → €23.20
  

Rest of the world

Colissimo International

• Argentina, Brazil, Canada, China, United States, Haiti, Singapore, New Zealand, Paraguay → €33.40
  

Other countries via DHL / UPS

DHL, UPS

• For some destinations, delivery is also possible via DHL or UPS.
  
• Rates depend on the delivery country and the carrier chosen.
  
• The exact price is indicated at the time of ordering .

Once your order has been validated, it will appear in your “My Account” area with the status “In Process” until it is shipped.

Once your product has been checked, authenticated and shipped from our premises, you will automatically receive an email containing a tracking number and a direct link to the carrier's website ( Chronopost, Colissimo Mondial Relay, DHL or UPS ) to track your package in real time.

• 📦 Chronopost : step-by-step tracking (preparation, collection, delivery, scheduled delivery, etc.) with the added option of rescheduling your delivery (new date, drop-off at a Pickup relay point, delivery to a neighbor).
  
• 📦 Colissimo & Mondial Relay : online tracking from the link provided in your shipping email.
  

⏱️ Delivery times start from the shipping confirmation email .

⚠️ In case of delay or if the tracking does not evolve, this may be due to exceptional delays linked to the carrier (strikes, high activity, exceptional conditions).

In this case, you can contact us:

📲 WhatsApp

📧 Email : hello@vosneakers.com

📞 Telephone : +33 (0)1 87 66 75 40

🕒 Customer service available Monday to Friday, 10am to 6pm

👉 For faster processing of your request, please have your order number (5 digits preceded by a hashtag, indicated in your confirmation email).

If you have not yet received your tracking number , this means that your order has not yet been shipped and is either:

• being transported to our premises,
  
• either being checked and authenticated by our experts.
  

👉 As soon as your order is handed over to one of our carriers ( Chronopost, Colissimo or Mondial Relay ), you will automatically receive an email containing your tracking number as well as a direct link to follow its delivery in real time.

Our processing times are 5 to 7 business days (excluding weekends and public holidays) when the product must be sourced from our European partners. These times may exceptionally be extended depending on product availability, economic conditions, or the carrier.

📞 Need help?

Do not hesitate to contact our customer service:

📲 WhatsApp : Click on the WhatsApp text to start a new chat
📧 Email : hello@vosneakers.com

📞 Telephone : +33 (0)1 87 66 75 40

🕒 Available Monday to Friday, 10am to 6pm

👉 For faster processing of your request, please have your order number (5 digits preceded by a hashtag, indicated in your confirmation email) ready.

Don't worry 🖤 If you're not there when the delivery person arrives, here's what happens depending on the carrier you choose:

• Chronopost : you will receive a notification (email/SMS) allowing you to reschedule delivery to another date, choose delivery to a Pickup relay point or request a drop-off with a neighbor.
  
• Colissimo : If the package fits in your mailbox, it will be delivered directly there. Otherwise, a delivery notice will be left and your package will be available at a post office, relay point, or Pickup locker.
  
• Mondial Relay : If you have chosen delivery to a relay point or locker, the package will be automatically delivered there. For home delivery, if you are not there, it can be redirected to the nearest relay point.
  
• DHL : The delivery person will leave a delivery notice and your package can be collected from a DHL collection point near you. You can also reschedule delivery via the tracking link (new date or new address).
  
• UPS : Your package can be dropped off at a UPS Access Point near your home. With UPS tracking, you can also request a new home delivery or choose a different pickup location.
  

👉 All these options (new delivery, collection from a relay point, drop-off at a neighbor's, etc.) are offered directly via the carrier's tracking link that you received by email or SMS.

All you need to do is:

1. Choose your pair of sneakers or your item from our catalog.
   
2. Select the desired size then click on “Add to cart” .
   
3. Validate your basket and fill in your delivery and payment information.
   
   Once payment is confirmed, you will receive an order confirmation email with a unique number (#XXXXX).

Modification : As long as your order has not yet been shipped, contact our customer service promptly. We can adjust your address or cancel the item.

Cancellation : Only possible before shipment. Once the package has been shipped, you will need to go through the return procedure.

After payment validation, you receive:

• A confirmation email with your order number (#XXXXX).
  
• Your order also appears in the “My Orders” tab of your customer account.
  

If you haven't received anything after 30 minutes, check your spam or contact us.

We offer several secure payment solutions to give you maximum flexibility:

💳 Bank cards : Visa, Mastercard, American Express, Maestro

💻 PayPal : immediate payment or in installments (depending on eligibility)

📆 Payment in installments with Alma : in 2x, 3x or 4x depending on the amount of the order

🪙 Cryptocurrency (USDC)

All transactions are secure and encrypted to ensure the protection of your data.

👉 You freely choose the payment method that suits you best, without hidden costs .

The debit is made immediately after validation of the order .

• ✅ One-time payment : the total amount is charged at the time of confirmation.
  
• 📆 Payment in installments (Alma or PayPal) : the first payment is immediate, then the following payments are automatically staggered according to the chosen plan (2x, 3x or 4x).
  

👉 You always receive a clear summary of your payment schedule when you validate your payment.

No. Creating an account is necessary to ensure better tracking of your order, benefit from your purchase history and access after-sales service (returns, warranty, invoices).

Go to “My Account” → “My Orders” to see:

• In preparation
  
• Shipped (with tracking number)
  
• Delivered
  

You also receive emails at each important milestone.

Check your spam or promotions.

Please make sure you have entered your email address correctly.

If necessary, contact our support with your first/last name and payment method.

Contact our customer service as soon as possible via our " Contact Us " page.

If the package has not yet been shipped, we will update your information.

If the package has already been sent, you can reschedule delivery directly via Chronopost/DHL.

Check the tracking sent by email.

If the carrier indicates a problem (delay, lost package, etc.), contact us.

We will open an investigation with the carrier and, if necessary, we will offer you a suitable solution (new shipment or refund).

All products sold on VOSneakers are carefully checked and authenticated by our team of experts before shipping.

Each pair goes through a strict verification process , guaranteeing its quality and compliance with brand standards.

Our items come exclusively from our network of European reseller partners , selected for their expertise and reliability.

They are delivered to you in their original box , with all the accessories provided by the brand. We also add a VOSneakers seal and an authenticity card signed by the expert who carried out the inspection, as a guarantee.

The products we offer are released in very limited quantities and are often immediately out of stock in stores or on traditional sites.

✨ Our mission : to give you access to these rare, perfectly authentic and controlled models, in complete security.

To achieve this, we work exclusively with a trusted and select network of European retail partners , both private and professional. Thanks to this network, we are able to offer you these exclusive pairs and products, even long after their official release.

👉 With VOSneakers , you are guaranteed access to certified products, checked by our experts and delivered with a seal and an authenticity card.

At VOSneakers , every product we ship – whether sneakers , clothing, or accessories – goes through a rigorous and confidential authentication process conducted by our experts.

👟 Sneakers : each pair is meticulously checked (materials, labels, seams, packaging, accessories included) to guarantee its authenticity and compliance with the brand's standards.

🧢 Clothing & accessories : our checks also cover the quality of textiles, finishes, logos, labels and any distinctive elements specific to each product.

🤝 Trusted partners : we only work with specialized and reliable resellers, selected for their reliability and reputation in the European market.

📦 Delivery in accordance with regulations : all products are shipped in their original packaging, with accessories, and accompanied by a VOSneakers seal attesting to their authenticity and conformity.

🔐 Confidential methods : Our authentication process relies on a combination of human expertise and specific techniques. Certain aspects of this procedure remain intentionally confidential to maintain the effectiveness and security of our controls.

👉 You can be sure that every product validated by VOSneakers has been carefully checked and certified authentic, even if we do not reveal all of our methods.

Each product received at our premises is carefully checked by our team of experts before shipping.

✅ When an item perfectly meets our authenticity and quality criteria, we affix a VOSneakers seal to it.

• For a pair of sneakers, the seal is placed on only one foot.
  
• For clothing or accessories, it is positioned appropriately to ensure that it has not been used.
  

🔒 This seal is much more than just a detail:

• It certifies that the product has been checked, certified and shipped by our team.
  
• It guarantees that you receive exactly the product validated by our experts.
  
• In case of return, it allows us to confirm that the item has not been used and corresponds to the one shipped.
  

⚠️ Important : The seal should not be removed under any circumstances until you are sure you can keep your product.

A return cannot be accepted if the seal has been removed.

👉 The VOSneakers seal is therefore both proof of authenticity and a guarantee of security , so that you can order with complete confidence.

Yes ✅ All the products we offer are 100% brand new, never worn and without any defects .

Before shipping, each item is inspected and authenticated by our experts to ensure its quality and conformity.

They are systematically delivered with their original box and their complete packaging (additional laces, accessories, labels, protections, etc.).

👉 By ordering from VOSneakers, you are guaranteed to receive a new, authentic and complete product, ready to be worn or kept in your collection.

You can request the modification or cancellation of your order by contacting our customer service, provided that it is not an EXPRESS 24H order.

Indeed, if you have placed an EXPRESS 24H order, it is very likely that by the time you want to modify it, it is already being prepared or shipped 🚀. In this case, don't worry: you will simply have to follow the standard return procedure .

👉 For all other orders, please have your order number (5 digits preceded by a hashtag, indicated in your confirmation email) and contact us via one of the following means:

📞 Telephone : +33 (0)1 87 66 75 40

📧 Email : hello@vosneakers.com

Monday to Friday, 10am to 6pm.

📲 WhatsApp : by clicking on the WhatsApp text.

Yes ✅ You have 14 days after receiving your order to request an exchange.

For the exchange to be accepted, you must meet the following conditions:

1. The product must never have been worn .
   
2. It must be returned in its original box and packaging , with all accessories and the VOSneakers seal intact .
   
3. The package must be properly protected (original packaging or suitable cardboard).
   
4. You must slip the return slip inside the package.
   

Upon receipt and inspection of the return, you will receive an email confirming its acceptance or refusal .

• ✅ If accepted: the refund is made within 10 working days maximum on the initial payment method .
  
• 💰 Amount refunded = Price paid – return costs deducted .
  
• ⚠️ An additional banking delay of 3 to 7 working days may apply depending on your banking institution.

ℹ️ Return costs and all detailed terms and conditions (areas, amounts, non-exchangeable products, etc.) are indicated in our Return and Refund Conditions .

Can I request a refund?

Yes ✅ You have a legal period of 14 days from receipt of your order to request a refund.

For your return to be accepted, the product must:

• Never worn (simply trying on allowed).
  
• Be returned in its original packaging with all its accessories (laces, bags, etc.).
  
• Keep your VOSneakers seal intact and always attached.
  
• Be protected in a suitable shipping carton.
  

⚠️ A return that does not comply with these conditions may be refused.

Return address:

📦 VOSneakers

50 Avenue des Champs-Élysées

75008 Paris – France

Refund procedure:

1. Contact our customer service to register your request.
   
2. Insert your order number in the package (found in the confirmation email).
   
3. Send the package to the address above with the carrier of your choice.
   

Return costs

They are the responsibility of the customer and directly deducted from the reimbursement :

• France, Corsica, Monaco & Andorra → €3.90
  
• DOM-TOM (Zone OM1: Guadeloupe, Martinique, Guyana, Réunion, Mayotte, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon) → €16.10
  
• DOM-TOM (Zone OM2: French Polynesia, New Caledonia, Wallis and Futuna) → €29.40
  
• European Union, Switzerland & Czech Republic → €14.55
  
• United Kingdom → €17.65
  
• Europe outside the EU & Maghreb (Iceland, Moldova, Norway, Serbia, Türkiye, Morocco, Tunisia) → €23.20
  
• Rest of the world (Argentina, Brazil, Canada, China, United States, Haiti, Singapore, New Zealand, Paraguay) → €33.40
  
• 
  DHL / UPS (international) → charges equivalent to those applied when you placed your order.
  

Refund :

• Upon receipt and inspection, we will confirm acceptance or refusal of the return by email.
  
• ✅ If accepted: refund made within 10 working days maximum on the initial payment method .
  
• 💰 Amount = Price paid – return shipping costs deducted .
  
• ⚠️ Depending on your bank, an additional delay of 3 to 7 working days may apply.
  

Special cases:

• If your product is deemed not to comply with the return conditions , you will be informed within 7 days and can request its return (shipping costs of €10 at your expense).
  
• In the event of a defective product or order error , return costs are covered by VOSneakers.
  

👉 For more details, see our Return and Refund Policy .

Each product received at our premises is carefully checked by our team of experts before shipping.

✅ When an item perfectly meets our authenticity and quality criteria, we affix a VOSneakers seal to it.

• For a pair of sneakers, the seal is placed on only one foot.
  
• For clothing or accessories, it is positioned appropriately to ensure that it has not been used.
  

🔒 This seal is much more than just a detail:

• It certifies that the product has been checked, certified and shipped by our team.
  
• It guarantees that you receive exactly the product validated by our experts.
  
• In case of return, it allows us to confirm that the item has not been used and corresponds to the one shipped.
  

⚠️ Important : The seal should not be removed under any circumstances until you are sure you can keep your product.

A return cannot be accepted if the seal has been removed.

👉 The VOSneakers seal is therefore both proof of authenticity and a guarantee of security , so that you can order with complete confidence.

At VOSneakers , every item is carefully checked and authenticated by our experts before shipping. Therefore, it is extremely rare to receive a defective or incorrect product.

However, if such an exceptional situation arises, don't worry :

👉 Contact our customer service immediately (WhatsApp, email or phone) and we will handle your request as a priority directly via the " Contact Us " page.

✅ In this specific case, the return costs are fully covered by VOSneakers . You will then be refunded or receive a compliant product according to your choice.

The products we offer are released in limited quantities and very quickly run out of stock in stores or on traditional sites.

Our mission is to make these authentic and rare products accessible to our customers at the best possible price. To achieve this, we work with a network of reliable partner resellers across Europe.

💡 The price of a product depends on several factors:

• the model, the size and its rarity,
  
• market demand at the time of sale,
  
• the prices offered by our reseller partners.
  

This market works a bit like a stock market : prices can fluctuate up or down depending on supply and demand. Our role is to put our resellers in competition to offer you the fairest and most competitive price, while guaranteeing the authenticity and quality of the products.

👉 The price displayed on our site is the final price of the product . The only additional costs are delivery costs , which vary depending on the destination country and the amount of your order.

For more information, you can consult our Delivery section.

If a product is displayed as “Currently Unavailable” , this means that it has become very difficult to obtain, even within our network of partner resellers.

👉 In this case, we cannot guarantee a price or give a specific date when it will be back in stock.

However, sometimes certain products reappear punctually thanks to our sourcing. We therefore advise you to regularly check our site or subscribe to our newsletter to be informed first as soon as a model becomes available again.

🎉 Yes! By joining the VOSneakers Family , you benefit from an immediate €10 discount on your first order of a minimum amount of €150 .

Once registered, you will automatically receive your personal promo code by email, valid from your first order.

👉 [ I register and I take advantage of my code ] (CTA with redirection to newsletter registration).

Our team is here to help you 🖤 You can easily reach us via:

📲 WhatsApp : immediate response by clicking on the icon at the bottom right of the site.

📧 Email : hello@vosneakers.com

📞 Telephone : +33 (0)1 87 66 75 40 (non-premium rate call)

🕒 Hours : Monday to Friday, 10am to 6pm.

Our premises are located in Paris , in the heart of Europe.

This is where we authenticate, check and ship all of your products.

But VOSneakers is not just a warehouse:

• 🖤 ​​A logistics center dedicated to receiving, authenticating, and preparing orders.
  
• 📲 A customer service based in France , available to support you and answer all your questions.
  
• 💻 An e-commerce & marketing team that manages and optimizes our site, to offer you a smooth and secure experience.
  
• 🤝 A network of European reseller partners , which allows us to quickly source the rarest and most limited products.
  

This organization allows us to guarantee a reliable, professional and fast service, while remaining close to our customers.

For the moment, our products are available exclusively online on our official website and soon via our mobile application.

However… 👀

We are already working on opening our first physical store to welcome you and offer you the VOSneakers experience in real life.

We're still keeping it a little secret, but stay connected to our newsletter and social networks to be among the first to know.

The vast majority of products sold on VOSneakers are unisex , meaning they can be worn by both men and women.

However, we recommend that you always refer to your usual European size , which remains the same from one model to another.

To help you, a detailed size guide is available on each product sheet to avoid any confusion and allow you to choose the most suitable size or size.

👉 If you have any doubts, our team remains at your disposal to advise you via chat , WhatsApp or the Contact page.

At VOSneakers , we offer a very wide choice of sizes, ranging from 17 to 54 , in order to meet the needs of both the smallest and the largest.

However, availability depends on each model: some sizes may not be offered because they are extremely rare or difficult to obtain from our network of partner resellers.

👉 If a size is listed as "currently unavailable" , this means we are unable to supply it at the moment. However, you can click "Get notified" on the product page to be notified by email as soon as this size becomes available again.

To choose the right size, we advise you to refer to your usual Nike size , which is a good basis for comparison.

👉 Please note: some luxury brand shoes tend to run larger , while specific models (like Yeezys or Air Force 1s ) may run differently. Specific instructions are available directly on the product sheets to guide you.

A detailed size guide is available on each product to help you find the perfect size.

If you have any doubts, you can contact our customer service:

• 📲 WhatsApp by clicking the button at the bottom right of your screen.
  
• 📧 Email : hello@vosneakers.com
  
• 📞 Telephone : +33 (0)1 87 66 75 40 (Monday to Friday, 10am–6pm)
  

At VOSneakers , every purchase counts. Joining the VOSneakers Family means enjoying many exclusive benefits, discounts, and surprises throughout the year.

➡️ €1 spent = 1 point earned

➡️ The more points you collect, the more unique rewards and benefits you unlock.

🎯 The different statuses and benefits

Starter → from free registration

• 🎉 Welcome code: €10 free with any purchase of €150 or more
  
• 📰 Access to the exclusive newsletter (drops & promos in preview)
  

Essential → from 300 points

• 🎁 Promo code 10 € offered
  
• 🚚 Free standard delivery for purchases over €200
  
• 🎂 Double points earned in the month of your birthday
  

Premium → from 750 points

• 🎁 Promo code 20 € offered
  
• ⚡ 1 free express delivery per year
  
• ⏱️ Early access (24 hours before everyone else) to certain restocks & drops
  

Elite → from 1200 points

• 🎁 Promo code 30 € offered
  
• 🚚 Free standard delivery all year round
  
• 💎 VIP Priority Customer Service
  
• 🎁 Exclusive gift (socks or sneaker care kit)
  

Privilege → from 2000 points

• 🎁 Birthday promo code 40 € offered
  
• 📲 VIP WhatsApp line with dedicated advisor
  
• 🔑 Sneaker Concierge: Personalized help to find rare pairs
  
• 🎟️ Invitations to private sales & exclusive events

Version of 08/27/2025

1. Preamble

The “VOSneakers Family” loyalty program is developed by the company VOSneakers , a simplified joint-stock company with capital of €1,000, registered with the Paris Trade and Companies Register under number 942 841 669 , whose head office is located at 50 avenue des Champs-Élysées, 75008 Paris .

These general conditions define the terms of participation in the program allowing the accumulation of points and access to benefits.

Registration for the VOSneakers Family loyalty program implies full acceptance of these rules.

2. Purpose

The VOSneakers Family loyalty program aims to reward customer loyalty by offering them exclusive benefits when they shop on the vosneakers.com website.

The program allows you to accumulate points that can be converted into benefits and to access different statuses giving you the right to specific privileges.

The program is only valid for purchases made on the VOSneakers website.

3. Membership in the program

Membership is free and automatic as soon as the customer:

• creates a customer account on the site, or
  
• subscribe to the VOSneakers newsletter.
  

Each email address is unique and can only be used for one membership.

The customer is responsible for the accuracy of the information provided. In the event of changes (excluding email addresses), these can be updated from the customer area.

4. Allocation of points

• €1 spent = 1 point collected (excluding delivery and return costs).
  
• Points are credited to the customer's account 17 days after validation of the order , in order to cover the legal withdrawal and return period.
  
• In case of cancellation or refund, the corresponding points are canceled.
  

5. Status and benefits

The VOSneakers Family program has 5 statuses :

⭐ Starter (upon registration)

• Welcome code: €10 free with any purchase of €150 or more
  
• Newsletter with access to exclusive drops & promos
  

⭐⭐ Essential (from 300 points)

• Promo code 10 € offered
  
• Free standard delivery on purchases over €200
  
• Double points on birthday month
  

⭐⭐⭐ Premium (from 750 points)

• Promo code 20 € offered
  
• 1 free express delivery per year
  
• Early access to certain restocks & drops (24 hours before)
  

⭐⭐⭐⭐ Elite (from 1200 points)

• Promo code 30 € offered
  
• Free standard delivery all year round
  
• Exclusive gift (socks, care kit, etc.)
  
• VIP Priority Customer Service
  

⭐⭐⭐⭐⭐ Privilege (from 2000 points)

• Birthday promo code €40 free
  
• Access to the sneaker concierge (personalized help to find rare pairs)
  
• VIP WhatsApp line with dedicated advisor
  
• Invitations to events & private sales
  

6. Validity of points and promotional codes

• Points are valid for 12 months . Each new purchase resets the validity period of points already acquired.
  
• Tier promo codes are sent automatically by email and are valid for 12 months .
  
• Promo codes cannot be combined with each other and cannot be exchanged for cash.
  

7. Personal data

As part of membership in the program, VOSneakers collects the following data:

• Name, first name, email address.
  
• Date of birth (optional).
  

In accordance with the GDPR and the Data Protection Act , the member has the right to access, rectify, delete, transfer and oppose the processing of their data.

All requests should be sent by email to: hello@vosneakers.com .

The data is processed only by VOSneakers and is never sold to third parties.

8. Termination

• By the member : membership can be terminated at any time by simple request to customer service (WhatsApp, telephone or email).
  
• By VOSneakers : In the event of fraud, abuse or non-compliance with the rules, membership may be suspended or terminated without notice or compensation.
  

9. Modification of the program

VOSneakers reserves the right to modify the terms of the program at any time (conditions for awarding points, benefits, status).

In the event of program termination, members will be given one month's notice.

10. Applicable law

These regulations are subject to French law . Any dispute will be brought before the competent courts in accordance with the legal rules in force.

At VOSneakers , we offer several 100% secure payment solutions to offer you maximum flexibility.

Bank cards : Visa, Mastercard, American Express, Maestro.

PayPal : immediate payment or possibility of payment in several installments.

Pay in installments with Alma : pay in 2x, 3x or 4x depending on the order amount, without any additional fees.

Cryptocurrency (USDC) : Pay easily with stablecoins, a fast, secure, and borderless solution, ideal for international payments.

🔒 All transactions are secure and encrypted to ensure the protection of your data.

👉 At VOSneakers, you are free to choose the payment method that suits you best, with no hidden fees, even for installment payments.

Yes, of course ✅! At VOSneakers , you can pay in installments, at no extra cost:

• With Alma : pay in 2x, 3x or 4x , depending on the amount of your order.
  
• With PayPal : possibility of paying in installments as well.
  

👉 The first payment is made immediately after validation of your order, and the following ones are automatically scheduled according to the chosen schedule.

⚡ All our payments are 100% secure and without hidden fees : you only pay the price displayed during your purchase.

Yes ✅ All payments made on VOSneakers are 100% secure .

We use the most reliable payment solutions (Shopify Payments, PayPal, Alma, etc.) which guarantee total protection of your banking data thanks to SSL encryption and international security standards (PCI DSS).

👉 At no time do we have access to your credit card information.

👉 You will receive a payment confirmation immediately after validation of your order.

So you can order with confidence 🖤.