VOSneakers Family Program

Version of 08/27/2025

1. Preamble

The “VOSneakers Family” loyalty program is developed by the company VOSneakers , a simplified joint-stock company with capital of €1,000, registered with the Paris Trade and Companies Register under number 942 841 669 , whose head office is located at 50 avenue des Champs-Élysées, 75008 Paris .

These general conditions define the terms of participation in the program allowing the accumulation of points and access to benefits.

Registration for the VOSneakers Family loyalty program implies full acceptance of these rules.

2. Purpose

The VOSneakers Family loyalty program aims to reward customer loyalty by offering them exclusive benefits when they shop on the vosneakers.com website.

The program allows you to accumulate points that can be converted into benefits and to access different statuses giving you the right to specific privileges.

The program is only valid for purchases made on the VOSneakers website.

3. Membership in the program

Membership is free and automatic as soon as the customer:

• creates a customer account on the site, or
  
• subscribe to the VOSneakers newsletter.
  

Each email address is unique and can only be used for one membership.

The customer is responsible for the accuracy of the information provided. In the event of changes (excluding email addresses), these can be updated from the customer area.

4. Allocation of points

• €1 spent = 1 point collected (excluding delivery and return costs).
  
• Points are credited to the customer's account 17 days after validation of the order , in order to cover the legal withdrawal and return period.
  
• In case of cancellation or refund, the corresponding points are canceled.
  

5. Status and benefits

The VOSneakers Family program has 5 statuses :

⭐ Starter (upon registration)

• Welcome code: €10 free with any purchase of €150 or more
  
• Newsletter with access to exclusive drops & promos
  

⭐⭐ Essential (from 300 points)

• Promo code 10 € offered
  
• Free standard delivery on purchases over €200
  
• Double points on birthday month
  

⭐⭐⭐ Premium (from 750 points)

• Promo code 20 € offered
  
• 1 free express delivery per year
  
• Early access to certain restocks & drops (24 hours before)
  

⭐⭐⭐⭐ Elite (from 1200 points)

• Promo code 30 € offered
  
• Free standard delivery all year round
  
• Exclusive gift (socks, care kit, etc.)
  
• VIP Priority Customer Service
  

⭐⭐⭐⭐⭐ Privilege (from 2000 points)

• Birthday promo code €40 free
  
• Access to the sneaker concierge (personalized help to find rare pairs)
  
• VIP WhatsApp line with dedicated advisor
  
• Invitations to events & private sales
  

6. Validity of points and promotional codes

• Points are valid for 12 months . Each new purchase resets the validity period of points already acquired.
  
• Tier promo codes are sent automatically by email and are valid for 12 months .
  
• Promo codes cannot be combined with each other and cannot be exchanged for cash.
  

7. Personal data

As part of membership in the program, VOSneakers collects the following data:

• Name, first name, email address.
  
• Date of birth (optional).
  

In accordance with the GDPR and the Data Protection Act , the member has the right to access, rectify, delete, transfer and oppose the processing of their data.

All requests should be sent by email to: hello@vosneakers.com .

The data is processed only by VOSneakers and is never sold to third parties.

8. Termination

• By the member : membership can be terminated at any time by simple request to customer service (WhatsApp, telephone or email).
  
• By VOSneakers : In the event of fraud, abuse or non-compliance with the rules, membership may be suspended or terminated without notice or compensation.
  

9. Modification of the program

VOSneakers reserves the right to modify the terms of the program at any time (conditions for awarding points, benefits, status).

In the event of program termination, members will be given one month's notice.

10. Applicable law

These regulations are subject to French law . Any dispute will be brought before the competent courts in accordance with the legal rules in force.